Refund Policy
Effective Date: October 2023
At Savage Apparel, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions related to refunds for our products and services.
1. Refund Eligibility
We offer refunds in the following circumstances:
Product Defects: If you receive a defective product, please contact us within 3 days of receiving the item. We will assess the situation and, if applicable, issue a refund or replacement.
Non-Delivery: If you do not receive your order within 3 days of the estimated delivery date, you may be eligible for a refund.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team at 082 572 9250 within the specified time frame mentioned in the eligibility section.
Provide your order details, including the order number and a clear description of the issue.
If requested, provide photographic evidence to support your claim (e.g., photos of a defective product).
3. Refund Process
Once your refund request is approved, we will initiate the refund process. This process may include the following:
For credit card payments: The refund will be credited back to the original payment method, which may take several business days to reflect in your account.
For other payment methods: The refund will be processed using an agreed-upon method.
4. Non-Refundable Items
The following items are non-refundable:
Customized or personalized products (unless they are defective).
Products returned without prior authorization or outside the specified time frames.
5. Cancellation Policy
You may cancel an order before it is shipped. If your order has already been shipped, you may need to follow the return and refund process outlined in this policy.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at 082 572 9250
7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the revised policy on our website.